Privacy Policy

Personal information we collect

Contact details, financial information, account information, transaction history, communications, device information, and usage data depending on how you interact with our Services.

Personal information sources

Directly from you when you use the Services, automatically via cookies and similar technologies, from service providers acting on our behalf, and from partners or third parties.

How we use your personal information

To fulfil orders, process payments, manage accounts, arrange shipping, send marketing communications, prevent fraud, provide customer support, and comply with legal obligations.

How we disclose personal information

With Shopify and service providers for payment processing, fulfillment and analytics. With marketing partners. When you consent to disclosure. Within our corporate group. For legal compliance or business transactions.

Relationship with Shopify

Services are hosted by Shopify who processes personal information to provide and improve the Services. For more information visit privacy.shopify.com.

Third party websites

We are not responsible for the privacy or security of third party sites linked from our Services.

Children's data

Services are not intended for children. We do not knowingly collect personal information from children. Contact support@knollwellness.com to request deletion of a child's data.

Security and retention

We cannot guarantee perfect security. Retention periods depend on account needs, legal obligations, and dispute resolution requirements.

Your rights and choices

Depending on where you live you may have rights to access, delete, correct, or port your personal information, opt out of targeted advertising, and unsubscribe from marketing emails. UK and EEA residents may also object to or restrict processing and withdraw consent. Email support@knollwellness.com to exercise your rights.

Complaints

Contact support@knollwellness.com with complaints. You may also lodge a complaint with your local data protection authority.

International transfers

We may process your data outside your country of residence using recognised transfer mechanisms including Standard Contractual Clauses where required.